Terms of Service

Service Provider Information

Meridian Craft

Rue du Rhône 65

1204 Geneva, Switzerland

Phone: +41 22 817 4693

Agreement to Terms

These Terms of Service govern your access to and use of Meridian Craft's website, services, and related platforms. By accessing our website or engaging our marketing research services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and continued use of our services following such modifications constitutes acceptance of the updated terms.

Acceptable Use Policy

Permitted Uses

You may use our website and services for legitimate business purposes, including:

Reviewing information about our marketing research services and methodologies
Submitting inquiries through contact forms for service consultations
Accessing research reports and materials provided as part of client engagements
Communicating with our team regarding ongoing or prospective projects
Reading published case studies, insights, and educational content

Prohibited Activities

When using our services, you agree not to:

Violate any applicable local, national, or international laws or regulations
Infringe upon intellectual property rights of Meridian Craft or third parties
Transmit harmful code, viruses, malware, or other disruptive technologies
Attempt unauthorized access to our systems, networks, or user accounts
Engage in automated data collection, scraping, or harvesting without permission
Misrepresent your identity or affiliation when using our services
Interfere with or disrupt the operation of our website or services
Use our services for spam, harassment, or fraudulent purposes
Reproduce, distribute, or create derivative works from our content without authorization

Content Guidelines

Any information, feedback, or materials you provide through our website must be accurate, lawful, and respectful. You are responsible for ensuring that submitted content does not contain confidential information you are not authorized to share, defamatory statements, or material that violates third-party rights.

Professional Conduct

We expect all users to engage with our services in a professional manner consistent with standard business practices. This includes providing truthful information during consultations, respecting confidentiality obligations, and maintaining constructive communication with our team.

User Accounts and Access

Account Information Accuracy

If we provide you with account access for client portals or project collaboration platforms, you are responsible for maintaining accurate and current information. Notify us promptly of any changes to your contact details or organizational affiliation.

Security and Confidentiality

You are responsible for maintaining the confidentiality of any login credentials or access information we provide. Do not share account access with unauthorized individuals. Notify us immediately if you suspect any unauthorized use of your account or breach of security.

Account Suspension or Termination

We reserve the right to suspend or terminate account access if we reasonably believe there has been a violation of these terms, misuse of services, or other conduct that poses risk to Meridian Craft, our clients, or third parties. We will provide notice where practical, though immediate suspension may be necessary in cases of serious violations.

Age and Capacity Requirements

Our services are intended for business professionals who have reached the age of majority in their jurisdiction and possess the legal capacity to enter into binding agreements. By using our services, you represent that you meet these requirements.

Service Availability and Modifications

Website Uptime and Maintenance

While we strive to maintain continuous availability of our website and online platforms, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary service interruptions. We will endeavor to minimize disruptions and provide advance notice of planned maintenance when feasible.

Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice. This includes changes to features, functionality, pricing structures, or service offerings. Such modifications do not affect obligations under existing client service agreements.

Geographic Availability

Our website can be accessed globally, though certain services may have geographic restrictions based on legal, operational, or strategic considerations. We make no representation that all services are appropriate or available for use in all locations.

Third-Party Services and Integrations

Our website may include links to or integrations with third-party services. We are not responsible for the availability, accuracy, or content of external sites or services. Your use of third-party platforms is subject to their respective terms and privacy policies.

Intellectual Property Rights

Ownership of Content

All content on our website, including text, graphics, logos, designs, research methodologies, case studies, and software, is the property of Meridian Craft or our licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our content may violate these laws and is prohibited.

Limited License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes. This license does not permit downloading substantial portions of website content, systematic retrieval of data, or creation of derivative works without our express written permission.

Client-Generated Content

When you submit information, feedback, or materials through our website, you grant us a license to use, reproduce, and incorporate such content as necessary to provide our services. You represent that you have all necessary rights to share such content and that it does not violate any third-party rights.

Research Deliverables

Ownership and usage rights for research reports, analysis, and other deliverables created under service agreements are governed by the specific terms of those client engagements. General website content remains the property of Meridian Craft unless otherwise specified in writing.

Trademark Usage

Meridian Craft's name, logo, and associated marks are our trademarks. Use of these marks without prior written consent is prohibited. Third-party trademarks referenced on our website are the property of their respective owners.

Payment and Fees

Service fees, payment terms, and project scope are established through individual client service agreements. Website access and general information review are provided without charge.

All fees are quoted in Swiss Francs (CHF) unless otherwise specified. Payment terms, accepted methods, cancellation policies, and refund provisions are detailed in service agreements and may vary based on project parameters.

We reserve the right to modify our pricing for services at any time. Changes do not affect pricing under existing signed agreements.

Disclaimers and Limitations

Website "As Is" Provision: Our website and general informational content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be error-free, secure, or continuously available.

Professional Service Limitations: While we apply rigorous research methodologies and professional expertise to our services, we cannot guarantee specific outcomes, results, or business performance improvements. Research findings reflect conditions at the time of analysis and are subject to market changes and external factors beyond our control.

Third-Party Information: Information obtained from third-party sources during research projects is used in good faith but cannot be independently verified in all cases. We are not responsible for inaccuracies in external data sources.

Limitation of Liability

To the maximum extent permitted by applicable law, Meridian Craft shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, business opportunities, or reputational harm.

Our total liability for any claims related to our website shall not exceed the amount paid by you for services during the twelve months preceding the claim, or CHF 500 if no fees were paid, whichever is greater.

Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Meridian Craft, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your violation of these Terms of Service, misuse of our website or services, infringement of third-party rights, or breach of applicable laws.

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Switzerland, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Geneva, Switzerland.

For international clients, specific governing law and jurisdiction provisions may be outlined in individual service agreements to reflect the nature of the engagement and parties' locations.

Dispute Resolution

We encourage informal resolution of disputes through direct communication. If you have concerns about our services or website, please contact us first to seek an amicable solution.

Should informal resolution prove unsuccessful, parties may pursue mediation before initiating formal legal proceedings. Both parties agree to participate in good faith mediation efforts if requested.

Additional Provisions

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Meridian Craft.

Assignment

You may not assign or transfer these Terms of Service or your rights hereunder without our prior written consent. We may assign our rights and obligations under these terms without restriction.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Meridian Craft regarding use of our website and services, superseding any prior agreements.

Modifications to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated through website notices or email. Your continued use of our services after modifications take effect constitutes acceptance of the updated terms.